The terms you agree to when you use Kascade.
These Terms include an arbitration agreement and a class action waiver (Section 14). By using the Service, you agree to resolve disputes individually through arbitration and waive the right to bring or participate in a class action.
These Terms of Service (“Terms”) govern your access to and use of the Kascade Health™ website and lab interpretation service (the “Service”), provided by Kascade Health LLC, a North Carolina limited liability company (“Kascade,” “we,” “our,” or “us”). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
01About the Service
Kascade Health™ is an educational health literacy platform focused on PCOS/PMOS. The Service translates published peer-reviewed research into educational context, explained simply, for self-entered lab values.
Kascade is not a medical provider. The Service does not provide medical advice, diagnosis, treatment, or recommendations. The Service does not establish a provider-patient relationship. Your healthcare provider is the only person who can interpret your lab results in the context of your full clinical picture.
02Eligibility
You must be at least 18 years old and able to form a binding contract to use the Service. By using the Service, you represent that you meet these requirements. The Service is intended for users in the United States only.
Not intended for use during pregnancy or breastfeeding. The Service reads your submitted values against ranges drawn from published research in women who are not pregnant. Pregnancy and the postpartum period change many of these markers as a matter of ordinary physiology, including insulin, sex hormone binding globulin, testosterone, thyroid binding and inflammatory markers, so those ranges do not describe you during that time and the Service cannot produce a meaningful reading from them. The same exclusion applies while breastfeeding, on a separate basis: the research underlying these ranges was not conducted in women who are breastfeeding, so no established version of them exists for that period. By purchasing, you represent that you are not currently pregnant or breastfeeding. If you are, or if you become pregnant after purchase, the bloodwork should be reviewed with the provider managing your pregnancy rather than through the Service.
03Account and accurate information
You agree to provide accurate, complete, and current information when using the Service, including any lab values you enter. You are responsible for the accuracy of the information you provide. We are not responsible for educational interpretations generated from inaccurate input.
04Payment terms
The Service is sold as one-time purchases. The current fees are $147 for a lab interpretation, and $197 for a lab interpretation purchased together with a Supplement Stack Audit. Payment is processed by Stripe. You authorize us (through Stripe) to charge the payment method you provide. All fees are stated and charged in U.S. dollars.
Prices are subject to change. The price displayed at checkout at the time you place your order is the price that applies to that order, and it controls over any price stated elsewhere in these Terms or on the Service.
The Service is not a subscription. You will not be charged a recurring fee. If we ever introduce subscription products, separate terms and clear consent will apply.
05Refunds
Our refund policy is set forth in the Refund Policy, which is incorporated into these Terms by reference.
06Acceptable use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law.
- Use the Service to provide medical advice to other individuals.
- Resell, redistribute, or commercially exploit the reports or any other Service content without our written permission.
- Scrape, harvest, or use automated means to access or extract data from the Service.
- Attempt to interfere with, compromise, or disable the Service.
- Use the Service to harass, defame, or harm any person.
07Intellectual property
The Service, including all software, text, graphics, design, and the underlying research framework, is owned by Kascade Health LLC and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your personal, non-commercial use.
Your lab values and personal data remain yours. By providing them to us, you grant us a limited license to use them solely to generate your educational interpretation and to operate the Service as described in our Privacy Policy.
Reports generated for you are for your personal educational use. We grant you the right to share your report with your healthcare provider for educational purposes.
08Medical disclaimer
The Service is for educational purposes only. The Service does not diagnose, treat, cure, prevent, or otherwise address any medical condition. The Service does not replace medical care, advice, or diagnosis by a licensed healthcare professional. Educational context provided by the Service may not be appropriate for every individual circumstance. Always consult a qualified healthcare provider before making decisions about your health, medications, supplements, or treatment plan. If you believe you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room.
08aAI-generated content disclaimer
The educational interpretation delivered by the Service is generated by an artificial intelligence model (currently Anthropic’s Claude) using a system prompt designed and maintained by Kascade. AI-generated content may contain errors, omissions, generalizations, or interpretations that do not apply to your individual circumstances. You agree that you will not rely on the interpretation as a substitute for evaluation by a qualified healthcare provider, will use it solely as educational research context, and will independently verify any factual claim before acting on it. Kascade does not warrant the accuracy, completeness, or fitness for purpose of any AI-generated output.
09Third-party services and links
The Service may reference, link to, or interoperate with third-party services. The ones that handle your information are Stripe (payments, and the payment record that carries a copy of your intake), Anthropic (the AI model that writes the interpretation), Resend (email delivery and open and click measurement), Amazon Web Services / CloudFront (the network behind the link-measurement address our emails pass through), Netlify (hosting, forms, and storage of your report and the values behind it), Namecheap Private Email (the hello@kascadehealth.com mailbox), and Google (the account that mailbox is collected into). Ulta Lab Tests is a partner we link to for lab ordering. We are not responsible for the practices of third parties. Their respective terms and privacy policies govern your use of those services. The Privacy Policy at Section 03 describes what each one receives.
We may earn an affiliate commission when you order labs through certain partners we recommend. We disclose these material connections where required by FTC guidance. Our recommendation of any partner is not contingent on the commission.
10Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the maximum extent permitted by law, we disclaim all warranties, including without limitation any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.
We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components. We do not warrant that the educational content provided by the Service is appropriate for your individual circumstances. We do not warrant that the Service will achieve any particular health outcome.
11Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KASCADE’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, REGARDLESS OF FORM OR CAUSE OF ACTION, SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.
IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST DATA, OR PERSONAL INJURY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so the above limitations may not apply to you in full.
11aData security
No method of transmitting information over the internet, and no method of storing it electronically, is perfectly secure. We can’t guarantee that your information will never be accessed, acquired, or disclosed by someone who is not supposed to have it. By using the Service and entering your information, including your lab values, you acknowledge that risk and accept it. If you are not willing to accept it, do not submit your lab values.
Our security practices, the third-party providers that handle your information, and how long we keep it are described in our Privacy Policy at Section 03 (Who we share information with), Section 05 (How long we keep information), and Section 07 (Security, and how your report is actually reached). Nothing in this Section or in the Privacy Policy is a warranty or guarantee that those safeguards cannot be defeated.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND SUBJECT TO THE PARAGRAPH TITLED “WHAT THIS SECTION DOES NOT DO” BELOW, KASCADE IS NOT LIABLE FOR ANY LOSS, DAMAGE, OR HARM ARISING FROM UNAUTHORIZED ACCESS TO, UNAUTHORIZED ACQUISITION OF, DISCLOSURE OF, ALTERATION OF, OR DESTRUCTION OF YOUR INFORMATION BY A THIRD PARTY, WHERE THAT ACCESS, ACQUISITION, DISCLOSURE, ALTERATION, OR DESTRUCTION OCCURS DESPITE OUR IMPLEMENTATION AND MAINTENANCE OF REASONABLE SECURITY PROCEDURES AND PRACTICES APPROPRIATE TO THE NATURE OF THE INFORMATION. This includes hacking, credential theft, phishing or other social engineering directed at you or at us, malware, interception of data in transit across networks we do not control, exploitation of a vulnerability in software or infrastructure we do not control, and a security failure at one of the third-party providers identified in Section 09 or in the Privacy Policy.
You are responsible for the security of the email address you give us and of the devices, accounts, and networks you use to open your report. Your report is delivered by email and stays reachable at a private link for as long as we retain it, as described in Section 05 (How long we keep information) of the Privacy Policy. Anyone who has that link, or who has access to that inbox, can read the report and the lab values in it. Once you forward it, we can’t control where it goes.
Any liability we do have arising from a data security incident remains subject to the limits in Section 11 (Limitation of liability), except where applicable law does not permit that limitation, including California Civil Code § 1798.150.
What this section does not do
Nothing in this Section, in Section 10, in Section 11, or anywhere else in these Terms waives, limits, releases, or otherwise affects any right, remedy, or obligation that applicable law does not permit to be waived or limited by agreement, and nothing in these Terms is intended to do so. Specifically:
- California residents keep their private right of action. California Civil Code § 1798.150 gives a California consumer the right to sue over a breach of nonencrypted and nonredacted personal information that results from a business’s failure to implement and maintain reasonable security procedures and practices. California Civil Code § 1798.192 provides that any contract term purporting to waive or limit a consumer’s rights under that title, including any right to a remedy or means of enforcement, is contrary to public policy and void. This Section does not attempt to waive or cap that right, and you keep it in full.
- Breach notification is a legal duty, not a contract term. If a security breach affects your personal information, our obligation to notify you, and where required to notify a state regulator, is set by statute, including California Civil Code § 1798.82, North Carolina General Statutes § 75-65, and the equivalent statute of your state of residence. Nothing in these Terms changes those obligations. See Section 06a (Breach notification) of the Privacy Policy.
- Some conduct can never be disclaimed. Nothing here limits our liability for gross negligence, recklessness, willful misconduct, or fraud, for any violation of law whether willful or negligent, or for any other liability applicable law does not permit us to limit.
- Reasonable security still applies. This Section allocates the risk of a security incident that occurs despite reasonable security. It is not a statement that we owe you no duty of care, and it does not disclaim, excuse, or limit our obligation to implement and maintain reasonable security procedures and practices appropriate to the nature of the information.
If any part of this Section is held unenforceable, that part will be limited or modified only to the extent necessary to make it enforceable, and the rest of this Section and of these Terms will remain in full force.
12Indemnification
You agree to defend, indemnify, and hold harmless Kascade Health LLC, its officers, directors, employees, contractors, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your use of the Service, (b) your violation of these Terms, or (c) your violation of any third-party right.
13Termination
We may suspend or terminate your access to the Service at any time, with or without notice, for any reason or no reason. You may stop using the Service at any time. Sections that by their nature should survive termination will survive, including without limitation the Sections listed in Section 15c (Survival).
14Dispute resolution · binding arbitration · class action waiver
By using the Service, you agree to resolve disputes with Kascade through individual binding arbitration rather than in court, and you waive any right to participate in a class, collective, or representative action.
Agreement to arbitrate
Any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the relationship between you and Kascade (a “Dispute”) shall be resolved exclusively through final and binding individual arbitration, except for disputes that qualify for small claims court.
Arbitration administrator and rules
The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, available at adr.org. The arbitration will be conducted by a single arbitrator. The arbitration will take place in Wake County, North Carolina, or, at your election, by telephone or videoconference.
Class action waiver
You and Kascade agree that any Dispute will be resolved on an individual basis only. Neither you nor Kascade may bring or participate in a class action, collective action, mass action, consolidated action, representative action (other than in your own individual capacity), or private attorney general action against the other. The arbitrator shall have no authority to consolidate the claims of more than one person or to preside over any form of representative or class proceeding.
Nothing in this Section waives any right to seek public injunctive relief that applicable law does not permit to be waived, and any claim for public injunctive relief shall proceed in court after any arbitrable claims are resolved.
Opt-out
You have the right to opt out of this arbitration agreement by sending written notice to hello@kascadehealth.com with the subject line “Arbitration Opt-Out” within thirty (30) days of the date you first agree to these Terms. Your notice must include your name, address, and a clear statement that you opt out of arbitration. Opting out does not affect any other provision of these Terms.
Federal Arbitration Act
This Section 14 is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq. If any portion of this arbitration provision is found unenforceable, the remainder will remain in effect; except that if the class action waiver is found unenforceable as to a particular claim, that claim alone may proceed in court and all other claims remain in arbitration.
15Governing law and venue
Except as provided in Section 14, these Terms are governed by the laws of the State of North Carolina, without regard to its conflict of laws provisions. Subject to Section 14, the state and federal courts located in Wake County, North Carolina shall have exclusive jurisdiction over any dispute not subject to arbitration.
15aForce majeure
Neither party is liable for failure or delay in performance caused by circumstances beyond reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government action, labor disruption, internet or telecommunications failure, failure of third-party vendors (including Anthropic, Stripe, Netlify, or Resend), or other similar events. If a force majeure event continues for more than thirty (30) days, either party may terminate without liability.
15bCopyright complaints (DMCA)
If you believe content on the Service infringes your copyright, send a written notice that complies with 17 U.S.C. § 512(c)(3) to the following designated agent:
Kascade Health LLC, DMCA Agent
c/o hello@kascadehealth.com
Subject line: “DMCA Notice”
The notice must include: identification of the copyrighted work, identification of the allegedly infringing material with sufficient detail to locate it, your contact information, a statement of good-faith belief that the use is not authorized, a statement made under penalty of perjury that the information is accurate and that you are authorized to act on behalf of the copyright owner, and your physical or electronic signature.
15cSurvival
The following Sections survive termination of these Terms or of your use of the Service: Section 7 (Intellectual Property), Section 8 (Medical Disclaimer), Section 8a (AI-generated content disclaimer), Section 10 (Disclaimer of Warranties), Section 11 (Limitation of Liability), Section 11a (Data Security), Section 12 (Indemnification), Section 14 (Arbitration), Section 15 (Governing Law), and any other provisions that by their nature should survive.
15dNotice to Kascade
Any notice to Kascade required under these Terms (other than a DMCA notice or an arbitration opt-out) shall be in writing and sent to hello@kascadehealth.com. Notice is effective on receipt or, if sent by certified U.S. mail, three (3) business days after deposit.
15eRestrictions on AI/ML training
You may not use the Service, its outputs, or any content obtained from the Service to train, fine-tune, evaluate, or develop any machine-learning model or automated system, except for your personal, non-commercial use of your own report.
15fU.S.-only Service
The Service is intended for users physically located in the United States. We do not offer the Service to users in the European Economic Area, the United Kingdom, or any other jurisdiction where the Service may be unlawful or where doing so would subject Kascade to regulatory requirements we have not undertaken.
16Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email (if you have provided one) and post the updated Terms on the Service with a new effective date. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
17Miscellaneous
Entire agreement. These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and Kascade.
Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force.
No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely.
Contact. If you have questions about these Terms, contact us at hello@kascadehealth.com.